====== Customer Identification ======

**To enable:** //Tools → Company Settings -> 'Settings'// tab //-> 'Customer Settings'// item //-> //check //'CustomerIdentification'// control

//Customer Identification// pops-up automatically when the passengers with common names have already bought trips and their profiles exist in Travelwise and can be picked for a new Order.
This saves much time and prevents from 'double' customer creation.

If this function is disabled and customer is uncertain from a PNR text, //'Search Customers'// form becomes opened to define a customer for the newly created Order.

===== Conditions for 'Customer Identification' =====
  * Missing customer information in a PNR.
  * Customer with such ID does not exist in the program (see 'Customer ID' field at customer profile).
  * Customer with the same name (as the passenger's from a PNR) already exists in the program.

===== Interface =====
{{:userdocs:travelwise:booking:flight:customer_identification.png?nolink|}}

===== Functionality =====
**1.   Previous travelers**
List of common passenger names related to the customers' profiles picked from the previously booked Orders.
Choose the right customer from the list and push 'Select' to attach the customer to the new Order.

**2.  Customer Search**
Attach customer to the Order by //'Select'// button or run //'Advanced search'//.

**3. Create Customer**
Push to create a customer using passenger name details.

===== Appendix =====
**Examples of 'Customer ID' text in PNRs from different GDSs:**
  * Amadeus - data from the field 'Amadeus Office ID of current owner of PNR': 
//MUC1A 
2KDBDJ016;0101;CPHS12454;;CPHS12454;;CPHS12454;;CPHS12279;17210664;;;;;;;;;;;;;;;;;;;;;;SK//

  * WorldSpan  - the field 'Booking SID':
//3\BL-FKD...//

  * Sabre - field 'BOOKING AGENT LOCATION':
//AA18JUN0924M0117 000927060 21049 6 HZNAAV 611111110000000001 5VU2 * KH//