To enable: Tools → Company Settings → 'Settings' tab → 'Customer Settings' item → check 'CustomerIdentification' control
Customer Identification pops-up automatically when the passengers with common names have already bought trips and their profiles exist in Travelwise and can be picked for a new Order.
This saves much time and prevents from 'double' customer creation.
If this function is disabled and customer is uncertain from a PNR text, 'Search Customers' form becomes opened to define a customer for the newly created Order.
1. Previous travelers
List of common passenger names related to the customers' profiles picked from the previously booked Orders.
Choose the right customer from the list and push 'Select' to attach the customer to the new Order.
2. Customer Search
Attach customer to the Order by 'Select' button or run 'Advanced search'.
3. Create Customer
Push to create a customer using passenger name details.
Examples of 'Customer ID' text in PNRs from different GDSs:
MUC1A
2KDBDJ016;0101;CPHS12454;;CPHS12454;;CPHS12454;;CPHS12279;17210664;;;;;;;;;;;;;;;;;;;;;;SK
3\BL-FKD…
AA18JUN0924M0117 000927060 21049 6 HZNAAV 611111110000000001 5VU2 * KH