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userdocs:travelwise:booking:hotel:cancellation_conditions [2013/07/19 07:08] dokuwiki_admin [Cancellation Conditions] |
userdocs:travelwise:booking:hotel:cancellation_conditions [2013/10/29 04:06] (current) |
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| In TW //internal// (conditions specified by the supplier – showing cancellation fee(s) for the travel agency. | In TW //internal// (conditions specified by the supplier – showing cancellation fee(s) for the travel agency. | ||
| and //external// (conditions sent to the customer – showing which cancellation fee(s) the travel agency should charge its customer. | and //external// (conditions sent to the customer – showing which cancellation fee(s) the travel agency should charge its customer. | ||
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| - | test | ||
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| ===== Online Hotel Bookings ===== | ===== Online Hotel Bookings ===== | ||
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| **Important!** | **Important!** | ||
| - | There are some 'non-refundable' hotels which charge the full booking cost in case of cancellation. | + | There are //'non-refundable'// hotels which charge the full booking cost in case of cancellation. |
| - | They are not excluded from Travelwise search, because its rates are often the best. A warning appears before the booking is finalized to ensure that user is informed and agrees to proceed. It will hereafter also be stated in both internal and external cancellation conditions. | + | They are not excluded from Travelwise search, because its rates are often the best. |
| + | A warning appears before the booking is finalized to ensure that user is informed and agrees to proceed. | ||
| + | |||
| + | Cancellation period for non-refundable rooms starts in the day of booking. | ||
| + | |||
| + | It is mentioned in both internal and external cancellation conditions. | ||
| ===== Offline Bookings ===== | ===== Offline Bookings ===== | ||
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| **Note** | **Note** | ||
| - | All external cancellation conditions can be changed manually in the 'Cancel. Conditions' Order tab. | + | All external cancellation conditions can be changed manually in the //'Cancel. Conditions' Order// tab for the active segments (with any status except //UC, XX, OZ//). |
