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Table of Contents
Queue Management
Navigation: Tools → Queue Management ('Ctrl' + 'Q') or Quick Launch Panel → Queue Management
Purpose
To keep a kind of scheduler of actions to be done within a certain period by the defined range of staff.
Gives automated control and ability to take your colleague's tasks in case of need.
Collects all not closed remarks (=actions) assigned to user or queues to which the user belongs.
Options
Data from grids can be exported to MS Excel.
1. My Actions
2. Simple Search
3. Advanced Search