Queue Management

Navigation: Tools → Queue Management ('Ctrl' + 'Q') or Quick Launch Panel → Queue Management

To keep a kind of scheduler of actions to be done within a certain period by the defined range of staff (Queue) or exact person (Personal Queue and 'Assigned To' field).
Gives automated control and ability to take your colleague's tasks in case of need.

Collects all not closed remarks (=actions) assigned to user or queues to which the user belongs.

Data from grids can be exported to MS Excel.