Customer Identification

To enable: Tools → Company Settings → 'Settings' tab → 'Customer Settings' item → check 'CustomerIdentification' control

Customer Identification pops-up automatically when the passengers with common names have already bought trips and their profiles already exist in Travelwise and can be picked for a new Order creation.
This saves much time and prevents from 'double' customer creation.

If this function is disabled and customer is uncertain from a PNR text, 'Search Customers' form becomes opened to define a customer for the newly created Order.

1. Missing customer information in a PNR.
2. Customer with such ID does not exist in the program (see 'Customer ID' field at customer profile).
3. Customer with the same name (as the passenger's from a PNR) already exists in the program.

Examples of 'Customer ID' text in PNRs from different GDSs:

• Amadeus - data from the field 'Amadeus Office ID of current owner of PNR':

MUC1A
2KDBDJ016;0101;CPHS12454;;CPHS12454;;CPHS12454;;CPHS12279;17210664;;;;;;;;;;;;;;;;;;;;;;SK

• WorldSpan - the field 'Booking SID':

3\BL-FKD…

• Sabre - field 'BOOKING AGENT LOCATION':

AA18JUN0924M0117 000927060 21049 6 HZNAAV 611111110000000001 5VU2 * KH

1. Previous travelers
List of common passenger names related to the customers' profiles picked from the previously booked Orders.
Choose the right customer from the list and press ‘Select’ to attach the customer to the new Order.

2. Customer Search
Attach customer to the Order by pressing ‘Select’ button or run ‘Advanced search’.

3. Create Customer
Push to create a customer using passenger name details.