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userdocs:travelwise:getting_started:order:status [2013/06/19 08:41] 127.0.0.1 external edit |
userdocs:travelwise:getting_started:order:status [2015/03/09 23:19] (current) dokuwiki_sync |
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| ====== Segment Status ====== | ====== Segment Status ====== | ||
| - | Segment status is used to control the booked segments and track its maintainance. | + | //Segment status// is used to control the booked segments and track its maintainance. |
| - | It is set by pushing button **Status** (F3) in 'Segments' tab of the Order. | + | |
| - | Status and Confirmation information (Supplier reference number, Date, Source) can be changed by the form. | + | It is set in //'Segments'// tab of the Order by selecting the segment and pushing //'Status (F3)'// button. |
| + | {{:userdocs:travelwise:getting_started:order:f3.png?nolink|}} | ||
| + | Status and //confirmation information// (//supplier reference number, date, source//) can be changed using the form. | ||
| + | |||
| + | The segments are treated in [[userdocs:travelwise:documents_management:invoice:issue_invoice_offer|Offer]], [[userdocs:travelwise:documents_management:invoice:issue_invoice_offer|Invoice]], [[userdocs:travelwise:documents_management:itinerary|Itinerary]], [[userdocs:travelwise:documents_management:supplier_request|Supplier Request]], [[userdocs:travelwise:documents_management:customer_confirmation|Customer Confirmation]], in [[userdocs:travelwise:getting_started:searches:regular_searches|search forms]] and in a number of [[userdocs:travelwise:reporting|reports]] depending on their status. | ||
| + | |||
| + | By default //supplier reference number// (reservation number in supplier's booking system) for the segments booked from the same supplier is identical, but can be changed manually. | ||
| + | |||
| + | Default //confirmation source// is controlled under: //Tools -> General Data -> Confirmation Source...// | ||
| + | {{:userdocs:travelwise:getting_started:order:conf_source.png?nolink|}} | ||
| ===== Statuses Description ===== | ===== Statuses Description ===== | ||
| - | IQ (information query) - segment (new reservation request) is created in TravelWise. | + | * IQ (information query) - segment (new reservation request) is created in TravelWise. |
| + | |||
| + | * OK (confirmed) – reservation is confirmed by Customer and Supplier and is ready to be invoiced. | ||
| - | OK (confirmed) – reservation is confirmed by Customer and Supplier and is ready to be invoiced. | + | * OZ (obsolete) – reservation is not relevant anymore and can be deleted from the Order. Segments with this status become hidden within the Order, but can be reactivated back in case of need. |
| - | OZ (obsolete) – reservation is not relevant anymore and can be deleted from the Order. Segments with this status become hidden within the Order, but can be reactivated back in case of need. | + | * PQ (price quotation) – reservation is made in online booking system (farewise.dk), but not confirmed by Billetkontoret as a tour operator. |
| - | PQ (price quotation) – reservation is made in online booking system (farewise.dk), but not confirmed by Billetkontoret as a tour operator. | + | * RQ (request) – request sent to confirm the reservation (possibility of reservation?). |
| - | RQ (request) – request sent to confirm the reservation (possibility of reservation?). | + | * OP (option) - the booking is held and needs to be reconfirmed by //Travel Operator (Billetkontoret A/S)// at supplier within the given period. |
| - | RX (cancellation request pending) – pending a cancellation from supplier, as the customer cancelled the reservation. | + | * RX (cancellation request pending) – pending a cancellation from supplier, as the customer cancelled the reservation. |
| - | RQ! (change request pending) - pending agency action. | + | * RQ! (change request pending) - pending agency action. |
| - | RX! (cancellation request pending) – pending agency action. | + | * RX! (cancellation request pending) – pending agency action. |
| - | UC (unable to confirm) – unable to confirm the reservation from customer (client) or supplier. | + | * UC (unable to confirm) – unable to confirm the reservation from customer (client) or supplier. |
| - | XX (cancel) – reservation is cancelled. | + | * XX (cancel) – reservation is cancelled. |
