• Administrator
• ATA
• Autoinvoice
• Auto Segment
• Baggage Restrictions
• Booking type (Segment Type)
• B2B
• B2C
• Brand
• BSP (Billing and Settlement Plan)
• Breakdown
• Carrier
• Cancellation Conditions
• Cust
• Customer
• Customer ID
• Customer Confirmation
• Collective Invoice
• Commission
• Confirmation
• Confirmation Date
• Conjunction
• Contract
• Credit Note
• CRS
• Destination
• Departure
• Diners Club
• Endorsement
• Even/Uneven Exchange
• Fare
• Fare Basis
• Flight Number
• FIK
• Force Remark
• Frequent Flyer Program
• FW
• FZA
• GDS
• Group PNR
• H2H (Host-To_Host)
• Host Company
• Hotel
• IATA
• Invoice
• Invoice Administrator
• Invoice Outstanding
• Involuntary Rerouting
• Itinerary
• JRP
• Locked Document
• Manual Segment
• Markup
• MCO
• Meal Code
• MIS remark
• Misc
• Net Fare
• Offer
• Operating Carrier
• Order
• Ourref
• Overrule Credit Policy
• Package
• Pline
• Product
• Profile
• Promotion
• PNR
• Reference Number
• Refund
• Reissue
• Report Labels
• Report Template
• Segment
• Segment Status
• Sell Fare
• Service
• Sightseeing
• Street Address
• Super User
• Supplier
• Supplier Confirmation
• TA
• Tair-Reader
• TOP
• Tour Code
• Train
• Transfer
• Transfer to Finance
• Travel Document
• VAT
• Voided document
• Voucher
• WEF, WET

Maximum rights user account in TW.net.
Set in Tools → User Management → column 'A'.
All the rest columns are not needed to be checked when 'A' is enabled.

Travelwise.net program, called also TW.net; Travelwise (mostly old VB6 version), TW.

(Air Transport Association of America), is America's oldest and largest airline trade association. ATA member airlines and their affiliates transport more than 90 percent of U.S. airline passenger and cargo traffic. Based in Washington, D.C., the association advocates for the U.S. airline industry. The fundamental purpose of ATA is to foster a business and regulatory environment that ensures “safe and secure air transportation and enables U.S. airlines to flourish, stimulating economic growth locally, nationally and internationally”.

The remark which automatically triggers Invoice creation according to the given parameters.

Segment type which becomes generated based on the rates taken from Contract or from on-line booking service.
Can be converted to Manual Segment for additional editing.

Number of bags allowed, maximum size and weight.
The term is also used for restricted and prohibited items, special equipment.

Distinguished by the booking procedure:
- online (based on H2H supplier rates);
- offline (based on the program rates).

In TW - named collection of specific settings, such as logotype, reports titles, mailer's e-mail and name etc.
Is applied per an Order.

Fare change for specific days within the booking period.

System designed to simplify the ticketing, reporting and remittance procedures of IATA Accredited Agents.
Advantages of BSP for the Agents:
- Simplifies and reduces their work through the use of Standard Traffic Document for automated or manual ticket issuance on behalf of all BSP Airlines (help to avoid storage of different types of the tickets for different Airlines);
- Simplifies paperwork and reduces overhead costs by replacing multiple sales reports for different Airlines with a central report for BSP;
- Simplifies remittance procedures by establishing one point for Agent’s payment.

Fare change for specific days within the booking period.

'Business-To-Business' business model, used in relations between Tour operator and Travel agency.
The setting exists Travelwise in the customer profile and applied for a VAT calculation.

'Business-To-Customer' business model, used in relations between Travel agency and its customer.
The setting exists Travelwise in the customer profile and applied for a VAT calculation.

Abbreviation is 'canx'. Money lost by a customer who did not use a booking facility. As a rule agency requests a deposit or payment in advance , since it is often difficult to collect cancellation charges from customers who have paid no money and then cancel just before departure. Varies between tour operator or supplier depending on the type of service. In TW cancellation conditions are 'internal' (fee charged by supplier from tour operator or agency) and 'external' (fee charged by tour operator or by agency from the client).

Any transportation operator.
IATA definition includes the air carrier issuing the ticket and operating carrier.

Collection of Invoices issued for the same Customer.
Big Customers are not interested in getting lots of separate Invoices, but prefer a big one, which contains info about how much does he own the Travel Agency for a specific period.
That simplifies finance operations and saves time for accounting.

Fee by which travel agency is granted for a booking.

Conjunctive ticket is from origin to destination via another one or more airports, use two (or more) tickets of difference flight number to destination.

Contract in Travelwise - is a named set of all (i. e. hotel, transfer, sightseeing) or any services rates, linked to a specific supplier under the only currency.
Default markup, child and net discounts are applied according to company settings, but can be overruled for the whole contract or for its certain period.
Hotel rates can be accompanied with promotion conditions.

Is a commercial document, an Invoice type. It becomes issued to set the money off the balance for the same or lower amount than the original Invoice. In TravelWise (TW) an Invoice document gets a ‘Credit Note’ status when it has a negative Grand Total amount.

• to correct or cancel an original Invoice;
• to allow the Customer (buyer) to purchase a service from Supplier (seller) on a future date, like a store card credit or a gift card;
• for accounting purposes in case of ‘returned’ goods (if the Customer is not happy with the purchased services and agency has to return the money).

A sum of money paid to an intermediary/agent in return for the service of handling, promoting and selling the goods.
In GDS terminology 'COMM' definition is used. If a sale has been cancelled, this field remains blank.

Abbreviation: Computer Reservation System. Same as GDS
On-line reservation systems which travel agencies can book flights, hotels, cars and other service through.
Typical systems are Amadeus, Worldspan, Galileo, Sabre.

Customer (Agent, Client) of a service(s). For tour operator a customer is a travel agency (B2B), for travel agency customer could be a person, a company, etc. (B2C).

A frequent-flyer program (FFP) is a loyalty program offered by many airlines.
Typically, airline customers enrolled in the program accumulate frequent-flyer miles (kilometers, points, segments) corresponding to the distance flown on that airline or its partners.
There are other ways to accumulate miles. In recent years, more miles were awarded for using co-branded credit and debit cards than for air travel. Acquired miles can be redeemed for free air travel; for other goods or services; or for increased benefits, such as travel class upgrades, airport lounge access, or priority bookings.

Update the Reissue Fare Information including fare and tax breakdown of original ticket –
taxes already paid – along with no air data.

Update the Reissue Fare information including new fare and tax breakdown - both paid and
unpaid – along with total additional collection amount. The total air data shall be the total
amount of difference of fare, additional taxation & change fee, whichever is applicable.

Product price.
The term is often used in airline branch specificity.

Information regarding the type of fare paid by a traveller, such as category of traveller, class of entitlement, minimum and maximum validity, reservations entitlement, seasonality and days of travel.

A frequent-flyer program (FFP) is a loyalty program offered by many airlines.
Typically, airline customers enrolled in the program accumulate frequent-flyer miles (kilometers, points, segments) corresponding to the distance flown on that airline or its partners. There are other ways to accumulate miles.
In recent years, more miles were awarded for using co-branded credit and debit cards than for air travel. Acquired miles can be redeemed for free air travel; for other goods or services; or for increased benefits, such as travel class upgrades, airport lounge access, or priority bookings.

Booking reservation system. Same as TA.

Abbreviation: Global Distribution System. Same as CRS.
(Global Distribution Systems) refer to the reservation tool travel agents use when making an air, hotel, car or other travel service booking. And not only do GDSs power the content of ‘traditional’ travel agency platforms, they also provide pricing, availability and reservation functionality to many online travel agencies.

PNR with quantity of passengers more (up to 99) or equal 9.

The type of direct data exchange between TW and On-line Supplier service.

International Air Transport Association is an international industry trade group of airlines headquartered in Montreal, Quebec, Canada, where the International Civil Aviation Organization is also headquartered. The executive offices are at the Geneva Airport in Switzerland.
IATA's mission is to represent, lead, and serve the airline industry. IATA represents some 240 airlines comprising 84% of scheduled international air traffic. The Director General and Chief Executive Officer is Tony Tyler. Currently, IATA is present in over 150 countries covered through 101 offices around the globe.

Itinerary is a travel document, which describes the trip in a chronological sequence.
Becomes generated in TravelWise based on the services booked in Order (flight, hotel/tour, misc, transfer, sightseeing).

The Japan Rail Pass (ジャパンレールパス, japan rēru pasu) is a railpass for overseas visitors sold by the Japan Railways Group, and is valid for travel on all major forms of transportation provided by the JR Group, with a few exceptions. The Rail Pass is designed to stimulate travel and tourism throughout the country.

PassThe Rail Pass comes in two varieties, one for each class of service, Standard Car (普通車, Futsūsha) and Green Car (グリーン車, Gurīnsha) (first class car).

Furthermore, the pass is time limited based on the length of pass purchased. Three time periods are available: seven-day, fourteen-day and twenty-one-day passes, which provide the user unlimited use of JR transportation services.

The prices are in Japanese Yen. When purchasing the Exchange Order), the purchaser will pay the appropriate amount in the purchaser's home country currency based on the current exchange rate.

The Japan Rail Pass can normally be purchased only outside of Japan.

Validity period of the exchange orderThe exchange order must be exchanged for a Japan Rail Pass within three months from the date the order was issued.

The person designated on the Exchange Order must apply for the Rail Pass at an exchange office, and there,
present the order, along with passport,
fill in the application form provided at the office, and then,
specify the desired first day of use, which must be within one month from the date of exchange. For example, if the exchange is made on January 1, then the date of first travel must be selected before February 1.

A miscellaneous charges order (MCO) is an accountable IATA document, similar to an old-style airline ticket, used to process the payment of travel arrangements. Issued by airlines, but normally pay for services other than airfares.
MCO may be used to purchase most services offered by airlines, hotels and tour operators.
As most MCOs are now issued electronically like e-tickets, they are sometimes referred to as vMCOs (virtual Miscellaneous Charges Order).

Code identifies the type of meal on aircraft board.
IATA standard codes:

• HFML - High Fibre Meal
• LPML - Low Protein Meal
• ORML - Oriental Meal
• PRML - Low Purin Meal
• VJML - Vegetarian Jain Meal
• VOML - Vegetarian Oriental Meal
• AVML - Asian Vegetarian Meal
• BBML - Baby Meal
• BLML - Bland Meal
• FPML - Fruit Platter Meal
• GFML - Gluten Intolerant Meal
• LFML - Low Fat Meal
• LSML - Low Salt Meal
• NLML - Low Lactose Meal
• RVML - Vegetarian Raw Meal
• VVML - Vegetarian Vegan Meal
• VLML - Vegetarian Lacto-ovo Meal
• KSML - Kosher Meal
• CHML - Children Meal
• MOML - Moslem Meal
• SFML - Seafood Meal
• HNML - Hindu Meal
• PFML - Peanut Free Meal
• JNML - Jain Meal

Misc - is a miscellaneous service provided by a hotel.
Can be booked in Travelwise as a manual segment based on any hotel.

Missing Income System remark is created manually by accountant to inform the person who issued an invoice about difference between expected and actual expence amount.

The fare less commission. Rate stated by provider of tourism services to which an agent must add a profit before resale.

Offer is an invoice draft.
As soon as it is not a finished payment document, it have not got a number.
Unlike issued invoice, offer can be edited and deleted.

Air carriers which in fact carry/undertake to carry the passenger and/or his baggage.

Definition used as 'Travel Case' in old Travelwise releases (VB6) and as 'Booking' in previous versions of 'farewise.dk'.
A collection of settings needed to proceed with the customer booking request:

• customer name and details;
• segments and products;
• documents issued (confirmations, e-tickets, vouchers, external document numbers, invoices, itineraries etc.)
• status details.

Passenger Name Record is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers traveling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines to reach their destination. For this purpose, IATA and ATA have defined standards for interline messaging of PNR and other data through the “ATA/IATA Reservations Interline Message Procedures - Passenger”(AIRIMP). There is no general industry standard for the layout and content of a PNR. In practice, each CRS or hosting system has its own proprietary standards, although common industry needs, including the need to map PNR data easily to AIRIMP messages, has resulted in many general similarities in data content and format between all of the major systems.
When a passenger books an itinerary, the travel agent or travel website user will create a PNR in the computer reservation system it uses. This PNR is called the Master PNR for the passenger and the associated itinerary. The PNR is identified in the particular database by a record locator.
When portions of the travel are not provided by the holder of the Master PNR, then copies of the PNR information are sent to the CRSes of the airlines that will be providing transportation. These CRSes will open copies of the original PNR in their own database to manage the portion of the itinerary for which they are responsible. Many airlines have their CRS hosted by one of the GDSes, which allows sharing of the PNR.
The record locators of the copied PNRs are communicated back to the CRS that owns the Master PNR, so all records remain tied together. This allows exchanging updates of the PNR when the status of trip changes in any of the CRSes.
Although PNRs were originally introduced for air travel, they are now also being used for bookings of hotels, car rental, railways, etc.

Instance created under Master Entry as Customer, Supplier, Hotel, Transfer or Sightseeing.

Is a kind of Breakdown where a part of the booking period is cheaper or free of charge.

Type of goods to be sold via Travelwise. Whatever becomes invoiced (segment, service) is related to exact product name and its settings.

Report element headline text. Can be edited and translated in: Tools → Company Settings → Report Labels.

Format, in which the service is treated in Travelwise Order. Provides automated booking procedure (separate booking form; confirmation workflow support, such as status change, 'Supplier' and 'Customer' confirmations; representation in Itinerary and Voucher). The segments are: Hotel, Transfer, Train, Sightseeing, Misc (Miscellaneous service, provided by hotel), Car.

Segments are classified by the type of rates:

• auto segment (booked based on contract rates loaded in Travelwise database and applied automatically while service searching and booking);
• manual segment (booked based on the rates inserted manually in a certain segment while booking).

Each booked service (segment) in Application' Order has got a special status assigned depending on the step of its processing.

• IQ (information query) - segment is created, but nothing has been sent to supplier yet.
• PQ (price quotation) – reservation is made in online booking system (farewise.dk), but not confirmed by Billetkontoret as a tour operator.
• RQ! (change request pending) – Change request has not yet been sent to supplier. Is automatically changed to RQ when it is sent.
• RQ (request) – request sent to Supplier. IQ automatically changes to RQ, when booking is sent.
• OK (confirmed) – reservation is confirmed by supplier.
• UC (unable to confirm) – reservation is NOT confirmed by supplier. RQ can result in an OK or an UC. Logically it can also result in a WL (waitlisted).
• RX! (cancellation request pending) – request for cancellation has not yet been sent. Is automatically changed to RX when sent.
• RX (cancellation request pending) – pending a cancellation from Supplier, as the Customer cancelled the reservation.
• XX (cancel) – reservation is cancelled. Confirmation of cancellation has been received from supplier. Caption should be XX (Cancelled).
• OZ (obsolete) – reservation is not relevant anymore and can be deleted from the Order. Segments with this status become hidden within the Order, but can be reactivated back in case of need.

An automated type of goods (Flight, Hotel, Misc, Transfer, Sightseeing), with a profile and general data saved in the database. Can be booked manually or automatically, based on the contract rates.

On-line booking reservation system www.farewise.dk provided by Billetkontoret A/S tour operator for travel agencies.
Also known as FW.

The definition applied in GDS, meaning the tour code. If a sale has been cancelled, this field remains blank.

Service, which can be reserved in Amadeus or in any other external booking system and get loaded in Travelwise.net as a ‘Train Segment’ automatically or manually.

Transfer in Travelwise - is a service of the passenger delivery from airport to hotel and back. Both arrival and departure transfers can be booked together or separately. Each transfer gets its own voucher issued.

Same as itinerary.
In Travelwise - a type of itinerary combined with E-ticket.

Value Added Tax.

Issued document, which is to be cancelled, becomes voided.
The term is used in Travelwise for airtickets and JRP.

Voucher is a document issued by travel agents or tour operators.
In exchange for this document travelers receive specified tourism services such as hotel accommodation, meals, sightseeing trips, transfers, car rental and other items included in a tour. Sometimes such documents are then debited back to the original agents (suppliers) for providing commission.
In TravelWise voucher can be issued for such services as transfer, hotel, misc – miscellaneous service provided by hotel and sightseeing, i. e. for all segments excluding flight. Can be issued per a segment for all passengers or per a passenger individually.

• Item to give to a client ‘paper evidence’ that the booking has been made;
• to issue a document which tends in a quick way to help a service provider (hotel, sightseeing agency etc.) and a customer (client) to understand which service the client has booked;
• to state for supplier that the service booked through your company is going to be used and to arrange financial (statistical) agreements if there are any.

With Effect From, With Effect To.
Term is used in Travelwise to identify the dates of contract validity.